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Technical Analyst - NetSuite and SuiteCommerce

Charlotte, NC

Employment Type: Direct Category: Business Analyst Job Number: 19047 Work Model: #LI-Onsite Internal Reference: #LI-DY1

Job Description

ABOUT THE ROLE
  Our Client is seeking an individual with strong intellectual curiosity to join their team on site as a Technical Analyst – NetSuite and SuiteCommerce.  In this role you will support and optimize their newly implemented NetSuite ERP and SuiteCommerce ecosystem. This role will serve as the technical and functional bridge between business users and system capabilities, ensuring the platform is configured, maintained, and enhanced to support operational excellence and long-term scalability.
This is more than system administration. This is an opportunity to analyze workflows, drive system improvements, support cross-functional teams, and play a critical role in shaping the company’s ERP and eCommerce infrastructure.  This is a fantastic opportunity to build upon NetSuite and SuiteCommerce admin skills and expand into strong business interactoin and growing the role.

RESPONSIBILITIES
  • Administer and support NetSuite ERP and SuiteCommerce environments
  • Analyze business processes and translate requirements into system configurations and enhancements
  • Configure roles, permissions, custom fields, forms, workflows, dashboards, saved searches, reports, and KPIs
  • Ensure optimal system performance, stability, and usability
  • Manage SuiteCommerce catalog updates, content adjustments, and product data integrity
  • Perform system audits to maintain data accuracy, security standards, and compliance
  • Serve as the primary support resource for NetSuite and SuiteCommerce users
  • Troubleshoot issues and perform root cause analysis to minimize disruption
  • Develop and maintain documentation including standard operating procedures and training materials
  • Deliver user training and promote adoption across finance, sales, warehouse, and account management teams
  • Build reporting solutions that improve visibility and support strategic decision-making
  • Perform data imports, exports, and bulk updates with high accuracy
  • Collaborate with external NetSuite partners and developers on enhancements and integrations
  • Assist with testing during system upgrades, releases, and integrations
  • Proactively identify opportunities to streamline workflows and improve operational efficiency
  • Support feature rollouts that enhance both internal operations and client-facing experiences

QUALIFICATIONS
  • Two to five years of hands-on NetSuite ERP administration or technical analyst experience
  • Strong experience configuring roles, permissions, workflows, dashboards, saved searches, and reports
  • Experience gathering requirements and supporting cross-functional stakeholders
  • Strong data management skills and proficiency in Excel
  • Ability to collaborate with external partners such as printers and suppliers
  • Excellent communication, documentation, and analytical skills
  • Intellectual curiosity and a proactive mindset focused on continuous improvement
  • On-site in Charlotte North Carolina

PREFERRED QUALIFICATIONS
  • Experience with SuiteCommerce administration
  • Knowledge of SuiteScript and SuiteFlow
  • NetSuite certifications such as Administrator, SuiteCommerce, or ERP Consultant
  • Experience supporting ERP modules including supply chain, CRM, finance, or eCommerce
  • Bachelor’s degree in Business, Information Systems, or related field or equivalent experience

BENEFITS
  • Competitive compensation based on experience and certifications
  • Health stipend
  • 401(k)
  • PTO including 15 days plus 10 corporate holidays
  • Defined growth path toward platform leadership as the company scales
  • Collaborative, team-focused culture at the Charlotte headquarters
  • Standard business hours with occasional flexibility during updates or critical issues
  • Onsite preferred in Charlotte, North Carolina with hybrid consideration for an exceptional candidate with a proven track record

ABOUT OUR CLIENT
Our Client is a growing promotional marketing agency headquartered in Charlotte, North Carolina, with additional sales offices across the East Coast. They partner with nationally recognized brands and B2B organizations to execute commercial print, promotional merchandise, branded apparel, and custom online company stores powered by modern technology platforms. Their culture is high-energy, collaborative, and client-obsessed, with a strong commitment to urgency, precision, and service excellence.

 
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About Charlotte, NC

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