Our Client is seeking an experienced Systems Specialist to provide hands-on IT support across Microsoft 365, Windows environments, networks, servers, security, and cloud technologies. If you have 5+ years of business IT support experience, thrive in an MSP environment, and enjoy solving technical challenges while delivering exceptional client service, we’d like to hear from you.
ABOUT THE ROLE
Provide professional remote and onsite IT support for managed services clients
Troubleshoot Windows desktops and laptops, printers, peripherals, applications, and user-access issues
Administer and support Microsoft 365, including Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID/Azure AD, MFA, users, groups, and permissions
Support Windows Server environments, Active Directory, file servers, Remote Desktop Services, and Group Policy
Troubleshoot TCP/IP, DNS, DHCP, firewalls, Wi-Fi, VPNs, internet connectivity, and other SMB network infrastructure
Support virtualization, backup, storage, endpoint security, and remote-access environments
Coordinate with vendors, ISPs, and internal technical resources to resolve client issues
Maintain accurate tickets, documentation, time entries, and client communications
Manage assigned work efficiently and escalate issues when additional technical review or approval is required
REQUIRED QUALIFICATIONS
5+ years of hands-on business IT support experience
Experience working in an MSP, MSSP, managed services, or multi-client support environment
Strong Microsoft 365 administration and troubleshooting experience
Strong Windows endpoint, networking, and Windows Server knowledge
Experience with backups, security tools, PSA/RMM platforms, and remote-support tools
Current relevant IT certifications such as CompTIA A+, Network+, Security+, Server+, Microsoft 365, Azure, or equivalent
High school diploma or equivalent
Strong client-service, communication, documentation, troubleshooting, and time-management skills
Security-first mindset when handling credentials, remote access, and sensitive client information
PREFERRED QUALIFICATIONS
Associate’s or Bachelor’s degree in a related field or equivalent experience
ConnectWise Manage and ConnectWise Automate experience
Apple/Mac support experience
SentinelOne, ESET, Acronis, Backblaze, or similar platform experience
VMware or Hyper-V experience
SonicWall and Ubiquiti/UniFi experience
Synology NAS or similar storage experience
POSITION DETAILS
Full-time, temp-to-hire
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Rotating technical on-call schedule approximately every 6–7 weeks
Additional compensation provided for assigned on-call rotations
Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
