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Software Delivery Manager - Technical

The Woodlands, TX

Employment Type: Direct Category: Developer Job Number: 17849 Work Model: Hybrid Internal Reference: #LI-SM1

Job Description

SUMMARY:
The Software Delivery Manager will work closely with product managers, digital team, and engineering team members to provide end to end solutioning and support/management of the technology solutions.
DESCRIPTION:  
  • Manage and support the day-to-day digital product managements activities of enterprise platforms and digital projects deliverables.
  • Monitor and managing digital software support tools to ensure optimal service.
  • Manage application support queue by triaging, prioritizing, and assigning incoming tickets, and driving them to closure in a timely and accurate manner.
  • Support problem management and identification, escalation, and resolution process for technical issues with platforms and environments.  
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Lead the team in change management, configuration change requests, and production releases.
  • Perform other duties as assigned
REQUIREMENTS: 
  • Bachelor’s degree in computer science, engineering, or math with at least 10 years of experience in digital technology
  • Five years of experience leading mission critical commercial software support
  • Five years of experience working with .NET software platform troubleshooting and support
  • Working knowledge with AGILE development, SCRUM and Application Lifecycle Management (ALM)
  • Good knowledge and experience of Microsoft Azure Platform
  • Experience with IPA/RPA processes like Power Automate and supporting and troubleshooting RPA processes.
  • Experience with both Windows and Linux environments.
  • Experience working with offshore support team
  • Experience with IoT protocols and frameworks like MQTT, AMQP, etc.
  • Experience with Message Queues like RabbitMQ, ActiveMQ, etc
  • Experience with software integration and API
  • Hands on experience on RDBMS like SQLServer, Oracle
  • Hands on DevOps
Preferred Qualifications
  • Prior experience managing IIoT commercial software platform.
  • Experience in Oil and Gas business domain
  • Experience with IoT software security, SecDevOps and security softwa
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