Software Delivery Manager - Technical

The Woodlands, TX

Employment Type: Direct Category: Developer Job Number: 17849 Work Model: Hybrid Internal Reference: #LI-SM1

Job Description

SUMMARY:
The Software Delivery Manager will work closely with product managers, digital team, and engineering team members to provide end to end solutioning and support/management of the technology solutions.
DESCRIPTION:  
  • Manage and support the day-to-day digital product managements activities of enterprise platforms and digital projects deliverables.
  • Monitor and managing digital software support tools to ensure optimal service.
  • Manage application support queue by triaging, prioritizing, and assigning incoming tickets, and driving them to closure in a timely and accurate manner.
  • Support problem management and identification, escalation, and resolution process for technical issues with platforms and environments.  
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Lead the team in change management, configuration change requests, and production releases.
  • Perform other duties as assigned
REQUIREMENTS: 
  • Bachelor’s degree in computer science, engineering, or math with at least 10 years of experience in digital technology
  • Five years of experience leading mission critical commercial software support
  • Five years of experience working with .NET software platform troubleshooting and support
  • Working knowledge with AGILE development, SCRUM and Application Lifecycle Management (ALM)
  • Good knowledge and experience of Microsoft Azure Platform
  • Experience with IPA/RPA processes like Power Automate and supporting and troubleshooting RPA processes.
  • Experience with both Windows and Linux environments.
  • Experience working with offshore support team
  • Experience with IoT protocols and frameworks like MQTT, AMQP, etc.
  • Experience with Message Queues like RabbitMQ, ActiveMQ, etc
  • Experience with software integration and API
  • Hands on experience on RDBMS like SQLServer, Oracle
  • Hands on DevOps
Preferred Qualifications
  • Prior experience managing IIoT commercial software platform.
  • Experience in Oil and Gas business domain
  • Experience with IoT software security, SecDevOps and security softwa
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About The Woodlands, TX

Looking for exciting job opportunities in The Woodlands, Texas area? Discover a wealth of career options that await you in this vibrant region. Located just north of Houston, The Woodlands offers a perfect blend of suburban tranquility and urban sophistication. With a thriving job market, top-rated schools, and an array of outdoor amenities including The Woodlands Waterway, Hughes Landing, and the Cynthia Woods Mitchell Pavilion, this charming community is the ideal place to grow your career. From exploring unique shops and galleries at Market Street to enjoying delicious Texas-style barbecue, there's no shortage of reasons to consider making The Woodlands your home. Dive into our job listings now and set your sights on a bright future in this enchanting region.