Senior Technical Consultant Engineer

Houston, TX

Employment Type: Direct Category: Network/Cloud Job Number: 17745 Work Model: Hybrid Internal Reference: #LI-DY1

Job Description

SUMMARY: A local Houston Managed Service Provider serving small to mid-size organizations providing systems and network support is seeking an experienced Senior Technical Consultant Engineer with proficiency working with Fortinet's Fortigate for a full-time role. In this role you will provide on-site support to Houston and surrounding area clients as well as work from home 20%-30% after 6 months.

  • Provide end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations, and identity and access management.
  • Travel to clients daily (Never more than 2).
  • Resolve system and application performance issues.
  • Communicate and solve problems daily with teammates, clients, vendors, and other stakeholders.
  • Work within cloud-based technologies such as Microsoft Azure and Office 365 and private cloud offering.
  • Deploy on-premises and cloud-based technology solutions utilizing current security best practices.
  • Configure and deploy multi-factor authentication technologies such as Microsoft MFA and Cisco Duo.
  • Provide hands-on experience with virtualization platforms such as Microsoft Hyper-V or VMware vSphere.
  • Install, configure, maintain, and monitor client server environments with an emphasis on Windows Server 2012, 2016, and 2019.
  • Create and maintain internal and client facing documentation.
  • Work within a ticketing system.
  • Exposure to networking with the ability to troubleshoot common networking issues.
  • Design, configure, maintain, and monitor WAN and VPN connections to remote divisions requiring a core knowledge of Thin Client, TCP/IP, IPSEC, SSL, RDP and VPN protocols.
  • Implement and support backup and disaster recovery solutions using Veeam Backup & Replication.
  • Analyze company and user needs and recommending appropriate solutions to meet requirements or enhance performance while maintaining company standards

You can:
  • Create a vision for the future over a 1–3-year period, clearly define technical objectives, and develop a matching budget for the clients I manage.
  • Develop a process for engaging prospects in a pre-sales discussion that allows me to differentiate against competitors.
  • Quest for knowledge about technology trends and developments and I stay ahead of my clients and consistently enhance my skills.
  • Maintain a high level of personal productivity and have a commitment and focus on business results.
  • Conduct a strategic, business-level discussion with senior leaders at prospects/clients. I can gain insight into industry trends and important client business goals.
  • Lead an interactive discussion with Executive Decision Makers focused on applying technology to achieving business goals. I can quickly get up to speed on technologies that clients hear about through other sources, filling the blanks, and helping clients make the best decisions. I can read people and react to verbal and non-verbal cues appropriately.
  • Develop rapport, credibility, and trust throughout the client engagement process, and I can gain mutual commitment on the next steps to include evaluation/discovery.
  • Find ways to create value for my clients in the solutions that are designed and implemented.
  • Display competence and mastery in appropriate technologies to be viewed as an expert.
  • Consistently develop appropriate technical solutions based on the clients' requirements, tied to Business Goals, and have conviction and commitment to the solution.
  • Present concepts, ideas, and data in a convincing manner that allows the listener to gain enough information to decide.
  • Understand and review the outcome of projects and high-priority service requests with clients during quarterly reviews. I am prepared to deliver positive or negative results in a way that provides a road to future success.
  • Identify key risks with business processes and technical solutions and offer recommendations to executives for mitigating and reducing corporate risk.
  • Lead and manage the implementation of the projects as defined in the technology roadmap.
  • Utilize account reviews to confirm my role as a trusted advisor, establish new contacts, and drive deeper and wider relationships.

  • Minimum five, ideally ten, years’ experience in a systems focused engineer role
  • 2+ years’ experience with exposure to network environments, both cloud and on-premises
  • Extensive experience with Microsoft Active Directory, Group Policy, DHCP, DNS, IIS, and Remote Desktop as well as Microsoft Exchange, both on-premises as well as with Microsoft 365.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Azure Certification is preferred
  • Willingness to earn technical certifications (e.g., Microsoft, Fortinet, etc.) is preferred
  • Cisco Certified Network Administrator or Professional (CCNA or CCNP) is a plus
  • ConnectWise Manage ticketing experience a plus
  • Bachelor's degree from a four-year college/university in Information Systems or Engineering preferred but not necessary
  • Strong verbal and written communication skills
  • Team player with an enthusiastic achievement driven attitude
  • Motivated towards improving technical skills within and outside of the workplace
  • Passion for delivering remarkable customer experience and success with a commitment to integrity and excellence.

Additional Preferred qualifications (But not required)
  • VMWare (vCenter and multi host experience a plus)
  • Hardware including server configurations, storage methodologies, network routing and switching
  • Microsoft Windows Server 2012/2016/2019
  • Microsoft Exchange Server 2013/2016/2019
  • Microsoft Active Directory; Group Policy administration
  • Microsoft Azure and related cloud-based technologies
  • Cisco Duo identity and access management technologies
  • Security awareness technologies such as KnowBe4
  • Microsoft Remote Desktop
  • Virtualization technologies including VMWare or HyperV
  • Backup Solutions including Veeam Products, Datto, and SyncrifySQL Server Maintenance and Administration 2012, 2014, 2016 and 2019
  • Firewalls/switches (Cisco, Fortinet, HP, and Meraki experience preferred) Windows 7 and greater
  • MS Office 2013/2016/2019 and O365/M365
  • Security and antivirus products (TrendMicro, ESET and Symantec experience preferred) Spam filtering technologies (Barracuda and O365 experience preferred)

Job Requirements

Fortinet / Fortigate, Windows Server, Azure, O365
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