Senior Systems Engineer

Houston, TX

Employment Type: Direct Category: Network/Cloud Job Number: 17968 Work Model: Hybrid Internal Reference: #LI-DY1

Job Description

SUMMARY: A local Houston Managed Service Provider serving small to mid-size organizations providing systems and network support is seeking an experienced Systems Engineer with experience working as a Managed Service Provider. In this role you will provide on-site support to Houston and surrounding area clients as well as work from home 20%-30% after 6 months.
  • In this role, you will
  • Provide end-to-end client support from a broad-based IT background, with technical understanding of networks, protocols, security configurations, and identity and access management
  • Travel to 1-2 clients daily to resolve system and application performance issues
  • Communicate and solve problems with teammates, clients, vendors, and other stakeholders
  • Work in cloud-based technologies, including Microsoft Azure, Office 365 and private cloud offerings
  • Utilize security best practices to deploy on-premises and cloud-based technology solutions
  • Configure and deploy multi-factor authentication systems, like Microsoft MFA and Cisco Duo
  • Provide hands-on experience with virtualization platforms, such as Microsoft Hyper-V or VMware vSphere
  • Install, configure, maintain, and monitor client server environments with an emphasis on Windows Server 2012, 2016, and 2019
  • Create and maintain internal and client facing documentation; work within a ticketing system
  • Be exposed to networking; troubleshoot common networking issues
  • Design, configure, maintain, and monitor WAN and VPN connections to remote divisions
  • Implement and support backup and disaster recovery solutions using Veeam Backup and Replication
  • Analyze company and user needs; recommend appropriate solutions 
You have
  • Minimum five, ideally ten, years experience in a systems focused engineer role
  • 2+ years experience with exposure to network environments, both cloud and on-premise
  • Extensive experience with Microsoft Active Directory, Group Policy, DHCP, DNS, IIS, and Remote Desktop as well as Microsoft Exchange, both on-premises and Microsoft 365.
  • Strong verbal and written communication skills
  • Team player, enthusiastic, achievement driven attitude
  • Motivated to improve technical skills in and out of the workplace
  • Passion for delivering remarkable customer experience
  • Track record of integrity and excellence
  • Microsoft 365 Certified, Modern Desktop Administrator Associate or Microsoft Azure Certification preferred
  • Willingness to earn technical certifications (e.g., Microsoft, Fortinet, etc.)
  • Bachelor's degree from a four-year college/university in Information Systems or Engineering preferred, but not necessary
  • Cisco Certified Network Administrator or Professional (CCNA or CCNP) is a plus
  • MS-100 or MD-100 certified is a plus
  • ConnectWise Manage ticketing experience is a plus
Additional preferred qualifications
  • VMWare (vCenter and multi host experience a plus)
  • Hardware including server configurations, storage methodologies, network routing and switching
  • Microsoft Windows Server 2012/2016/2019, Microsoft Exchange Server 2013/2016/2019
  • Microsoft Active Directory; Group Policy administration
  • Microsoft Azure and related cloud-based technologies
  • Microsoft Remote Desktop
  • Cisco Duo identity and access management technologies
  • Security awareness technologies such as KnowBe4
  • Backup Solutions including Veeam Products, Datto, and Syncrify
  • SQL Server Maintenance and Administration 2012, 2014, 2016 and 2019
  • Firewalls/switches (Cisco, Fortinet, HP, and Meraki experience preferred)
  • Windows 7 and greater
  • MS Office 2013/2016/2019 and O365/M365
  • Security and antivirus products (TrendMicro, ESET and Symantec experience preferred)
  • Spam filtering technologies (Barracuda and O365 experience preferred)
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