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SUMMARY: A local Houston Managed Service Provider serving small to mid-size organizations providing systems and network support is seeking an experienced Microsoft Modern Desktop Senior Administrator with experience working as a Managed Service Provider. In this role you will provide on-site support to Houston and surrounding area clients as well as work from home 20%-30% after 6 months.
RESPONSIBILITIES:
REQUIREMENTS:
Additional preferred qualifications
Microsoft Senior Administrator
Houston, TX 77018 US
2022-11-14
2023-04-26
Employment Type:
Direct
Category: Network/Cloud
Job Number: 17748
Work Model: Hybrid
Internal Reference: #LI-DY1
Job Description
SUMMARY: A local Houston Managed Service Provider serving small to mid-size organizations providing systems and network support is seeking an experienced Microsoft Modern Desktop Senior Administrator with experience working as a Managed Service Provider. In this role you will provide on-site support to Houston and surrounding area clients as well as work from home 20%-30% after 6 months.
RESPONSIBILITIES:
- Provide end-to-end client support from a broad-based IT background, with technical understanding of networks, protocols, security configurations, and identity and access management
- Travel to 1-2 clients daily to resolve system and application performance issues
- Communicate and solve problems with teammates, clients, vendors, and other stakeholders
- Work in cloud-based technologies, including Microsoft Azure, Office 365 and private cloud offerings
- Utilize security best practices to deploy on-premises and cloud-based technology solutions
- Configure and deploy multi-factor authentication systems, like Microsoft MFA and Cisco Duo
- Provide hands-on experience with virtualization platforms, such as Microsoft Hyper-V or VMware vSphere
- Install, configure, maintain, and monitor client server environments with an emphasis on Windows Server 2012, 2016, and 2019
- Create and maintain internal and client facing documentation, work within a ticketing system
- Be exposed to networking; troubleshoot common networking issues
- Design, configure, maintain, and monitor WAN and VPN connections to remote divisions
- Implement and support backup and disaster recovery solutions using Veeam Backup and Replication
- Analyze company and user needs; recommend appropriate solutions
REQUIREMENTS:
- Passed MS-100 or MD-100
- Minimum five, ideally ten, years’ experience in a systems focused engineer role
- 2+ years’ experience with exposure to network environments, both cloud and on-premises
- Extensive experience with Microsoft Active Directory, Group Policy, DHCP, DNS, IIS, and Remote Desktop as well as Microsoft Exchange, both on-premises and Microsoft 365.
- Strong verbal and written communication skills
- Team player, enthusiastic, achievement driven attitude
- Motivated to improve technical skills in and out of the workplace
- Passion for delivering remarkable customer experience
- Track record of integrity and excellence
- Willingness to earn technical certifications (e.g., Microsoft, Fortinet, etc.)
- Virtualization technologies including HyperV or VMWare (vCenter and multi host experience a plus)
- Hardware including server configurations, storage methodologies, network routing and switching
- Microsoft Windows Server 2012/2016/2019, Microsoft Exchange Server 2013/2016/2019
- Microsoft Active Directory; Group Policy administration
- Windows 7 and greater
- MS Office 2013/2016/2019 and O365/M365
- Security and antivirus products (ESET experience preferred)
- Spam filtering technologies (Barracuda and O365 experience preferred)
Additional preferred qualifications
- Microsoft 365 Certified, Modern Desktop Administrator Associate or Microsoft Azure Certification preferred
- Bachelor's degree from a four-year college/university in Information Systems or Engineering preferred, but not necessary
- Cisco Certified Network Administrator or Professional (CCNA or CCNP) is a plus
- ConnectWise Manage ticketing experience is a plus
- Microsoft Azure and related cloud-based technologies
- Microsoft Remote Desktop
- Cisco Duo identity and access management technologies
- Security awareness technologies such as KnowBe4
- Backup Solutions including Veeam Products, Datto, and Syncrify
- SQL Server Maintenance and Administration 2012, 2014, 2016 and 2019
- Firewalls/switches (Cisco, Fortinet, HP, and Meraki experience preferred)