Clerical Accounting

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Debt Collector

Houston, TX

Employment Type: Direct Category: Clerical Accounting Job Number: 18416 Work Model: #LI-Onsite Internal Reference: #LI-CS1

Job Description

Our west area solar and energy client is seeking Debt Collectors to join their dynamic and fast paced office.

Key responsibilities include:
  • Communicate with customers via inbound/outbound phone calls.
  • Manage assigned accounts and plan course of action to recover outstanding debts.
  • Update account status and database regularly
  • Validation of customer information including addresses, contact information, and right party authentication steps.
  • Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations. 
  • Adhere to FDCPA, state and federal laws and regulations.
  • Comply with policies and procedures as required.
  • Locate customers using skip trace sites, internet, and credit bureau
  • Work from multiple servicing platforms to investigate and resolve discrepancies.
  • Communicate effectively with internal and external partners.
  • Comply with requirements when legal action is unavoidable.
General Knowledge and Skills:
  • High School diploma or GED required.
  • Minimum of 2 years of call center collections experience
  • Computer/Technical knowledge to change, add, or delete information in servicing platform
  • Ability to problem solve quickly and efficiently in the best interest of the company and customer
  • FDCPA Regulations
  • Basic understanding of consumer agreement documents
  • Ability to type a minimum of 30 words per minute free of grammatical errors
  • Proficient in Microsoft Word, Excel, PowerPoint and email
  • Strong math skills
  • Partner well with teammates and other departments
  • Ability to work unsupervised after the initial training phase
  • Bilingual in Spanish is a plus
EDUCATION
  • High School diploma or GED required
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