Debt Collector

Houston, TX

Employment Type: Direct Category: Clerical Accounting Job Number: 18391 Work Model: #LI-Onsite Internal Reference: #LI-MG1

Job Description

Our west area solar and energy client is seeking Debt Collectors to join their dynamic and fast paced office.

Key responsibilities include:
  • Communicate with customers via inbound/outbound phone calls.
  • Manage assigned accounts and plan course of action to recover outstanding debts.
  • Update account status and database regularly
  • Validation of customer information including addresses, contact information, and right party authentication steps.
  • Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations. 
  • Adhere to FDCPA, state and federal laws and regulations.
  • Comply with policies and procedures as required.
  • Locate customers using skip trace sites, internet, and credit bureau
  • Work from multiple servicing platforms to investigate and resolve discrepancies.
  • Communicate effectively with internal and external partners.
  • Comply with requirements when legal action is unavoidable.
General Knowledge and Skills:
  • High School diploma or GED required.
  • Minimum of 2 years of call center collections experience
  • Computer/Technical knowledge to change, add, or delete information in servicing platform
  • Ability to problem solve quickly and efficiently in the best interest of the company and customer
  • FDCPA Regulations
  • Basic understanding of consumer agreement documents
  • Ability to type a minimum of 30 words per minute free of grammatical errors
  • Proficient in Microsoft Word, Excel, PowerPoint and email
  • Strong math skills
  • Partner well with teammates and other departments
  • Ability to work unsupervised after the initial training phase
  • Bilingual in Spanish is a plus
EDUCATION
  • High School diploma or GED required
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Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!