Customer Service Representative: Part Time

Houston, TX

Employment Type: Contract Category: Customer Service Job Number: 17867 Work Model: Onsite Internal Reference: #LI-MG1

Job Description

Our North area client is seeking a CSR for their Customer Support department. The CSR will act as a customer service liaison between customers and their patients as well as internal employees. Make and receive calls to assist in obtaining accurate information for shipping including updating systems to ensure patient information is accurate and answer patient questions as needed.

Key Responsibilities
1. Provide responsive and reliable customer service. Provide liaison support between customers. Coordinate with other departments as needed.
2. Perform audits to recover company equipment
3. Understand and follow through with process on patient inquires, requests and or complaints.
4. Supply knowledgeable, efficient, and cheerful service
5. Perform other related duties as assigned, including special projects.
6. Need to know how to navigate through excel

Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

High School or equivalent and 0-1 years of experience.

Additional Job Specific Requirements:
  • Ability to clearly communicate information to patients and internal customers. No usage of slang.
  • A professional phone manner.
  • Ability to work in a fast-paced environment
  • Able to handle a high volumes of work
  • Be astute in conflict resolution
  • Cell Phones are not permitted to be used while on the floor.
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