ABOUT OUR CLIENT
Our Client is dedicated to providing exceptional service and support within the healthcare industry. They pride themselves on professionalism, teamwork, and delivering outstanding patient experiences through efficient operations and compassionate communication.
ABOUT THE ROLE
The Monitor Recovery Representative plays a key role in ensuring that patients return company equipment in a timely manner and that all patient interactions are handled efficiently and professionally. This role requires exceptional communication skills, attention to detail, and a customer-first mindset to maintain smooth equipment recovery operations and a positive patient experience.
RESPONSIBILITIES
Make outbound calls to patients to retrieve company equipment
Receive and manage inbound calls related to due date procedures
Perform Due Date, 7-day, 15-day, and 30-day audits to ensure timely recovery of company equipment
Generate and send recovery letters and request invoices through the billing department
Understand and follow up on patient inquiries, requests, or complaints with professionalism
Provide knowledgeable, efficient, and cheerful service to all patients and internal customers
Collaborate effectively with coworkers, sharing relevant information and best practices
Demonstrate organizational commitment by aligning actions with company goals and values
Handle escalated calls appropriately and direct issues to supervisors when needed
Perform other duties as assigned
QUALIFICATIONS
Ability to communicate clearly and professionally with patients and internal teams
Experience operating a multi-line telephone system
Strong conflict resolution and problem-solving skills
Professional and courteous phone manner
Accurate typing and data entry skills
Ability to work independently with minimal supervision
Excellent time management and organizational abilities
Flexibility to work between 7am and 7pm based on patient needs
Ability to handle a high volume of calls and multitask effectively
Comfort working in a fast-paced environment
PREFERRED QUALIFICATIONS
Bilingual communication skills (a plus)
Experience in healthcare or medical device recovery preferred
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