ABOUT OUR CLIENT
Our Client is an established leader in the medical device industry, dedicated to providing innovative cardiac monitoring solutions that improve patient outcomes and support healthcare professionals nationwide. Their North Houston operations team plays a vital role in ensuring every patient experience is seamless, accurate, and compassionate.
ABOUT THE ROLE
The Intake Representative is responsible for accurately entering patient data from PDF faxes into the enrollment system. This role requires precision, reliability, and attention to detail to maintain compliance with company and HIPAA standards. It’s an excellent opportunity for individuals seeking to build foundational experience and advance within a growing medical technology organization.
RESPONSIBILITIES
Process incoming faxes and save them to appropriate company directories
Maintain and update patient records in accordance with HIPAA and company protocols
Demonstrate proficiency with company cardiac event monitoring equipment
Communicate clearly and professionally with patients and internal departments
Exhibit consistent reliability and attention to detail in all tasks
Uphold company values through professionalism, honesty, and accuracy
Adapt quickly to changes, prioritize effectively, and meet critical deadlines
Follow directions accurately and stay focused in a dynamic environment
Complete additional duties and special projects as assigned
QUALIFICATIONS
One to two years of experience in customer service or data entry
Ability to manage a high volume of work while maintaining accuracy
Experience working with confidential information
Intermediate proficiency in Microsoft Office
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficiency operating multi-line phone systems and standard office equipment
Accurate typing and data entry skills
Bilingual (English/Spanish) preferred
WORKING ENVIRONMENT / PHYSICAL REQUIREMENTS
Extended periods of sitting required
Periodic standing and walking
Repetitive use of hands for typing, handling, and operating standard office equipment
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