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ABOUT OUR CLIENT
Our Client is a leading renewable energy provider in the Southwest region, committed to delivering sustainable energy solutions with exceptional customer support. Their mission is to empower communities through clean energy innovation and excellent service experiences.
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ABOUT THE ROLE
Our Client is expanding their Customer Care Department and seeking dedicated Customer Service Representatives to join the team immediately. As the primary contact for customers, you’ll handle inquiries, resolve issues, and ensure a seamless service experience. This role reports directly to the Customer Care Supervisor and plays a key part in maintaining customer satisfaction and loyalty.
RESPONSIBILITIES
Resolve customer service issues accurately and efficiently
Answer incoming customer calls and provide complete resolution to inquiries or concerns
Maintain professionalism and adhere to quality guidelines during all customer interactions
Coordinate with internal departments to resolve customer issues promptly
Document all customer interactions, updates, and resolutions accurately in the system
Follow up with customers in writing when necessary
Flag accounts appropriately to avoid unnecessary collections or service interruptions
Issue reconnect orders as needed
Respond to customer emails and return calls from the external call center where issues remain unresolved
Enter account adjustments following company policies and business rules
Manage and resolve customer complaints consistently within company guidelines
Maintain up-to-date knowledge of company systems, policies, and procedures to support effective issue resolution
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QUALIFICATIONS
Associate’s Degree or a minimum of three years of relevant experience in a service-oriented industry
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Excellent verbal and written communication skills
Strong attention to detail and commitment to providing high-quality customer service
Bilingual in Spanish is a plus
PREFERRED QUALIFICATIONS
Experience in a utilities, energy, or renewable energy customer service environment
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