Our Client is a highly regarded psychiatry practice located in the Galleria area, known for its exceptional physicians and commitment to delivering outstanding patient care. With a busy and growing office, they take pride in maintaining a professional, welcoming, and efficient environment for both patients and staff.
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ABOUT THE ROLE
Our Client is seeking a dependable and personable Front Office Administrator to join their healthcare team. This role is key to ensuring the smooth operation of the front desk and billing functions while providing excellent service to patients and supporting the medical team. The ideal candidate will combine business acumen, technical proficiency, and a polished, professional demeanor.
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RESPONSIBILITIES
Register patients and verify that demographic and contact information is accurate and current
Answer incoming phone calls and schedule new and follow-up appointments
Check and manage the clinic’s email inbox, forwarding messages to appropriate physicians as needed
Send messages through the Electronic Health Records (EHR) system (Practice Fusion)
Copy, scan, and upload documents into the EHR system
Assist with billing, payments, and accounts receivable functions
Coordinate appointments for therapy and medical services, including patient referrals
Greet and assist patients while ensuring a positive front-office experience
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QUALIFICATIONS
Bachelor’s degree preferred
Strong written and verbal communication skills
Proficiency in Microsoft Office, including Word, Outlook, and Excel
Experience with billing, administrative support, and front desk management
Ability to work independently and collaboratively within a team
Exceptional organization, punctuality, and reliability
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PREFERRED QUALIFICATIONS
Experience working in a medical or healthcare office environment
Familiarity with Electronic Health Record (EHR) systems, ideally Practice Fusion
Background in accounts receivable or patient billing
Customer service experience in a high-volume office setting
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