ABOUT OUR CLIENT
Our Client is a well-established organization seeking an experienced Accounts Receivable and Collections Manager to lead a high-performing finance team. This is an excellent opportunity for a strategic accounting professional who enjoys improving processes, leading people, and driving operational excellence.
ABOUT THE ROLE
The AR & Collections Manager is responsible for leading the Accounts Receivable function and overseeing the complete order-to-cash process. This role focuses on strengthening billing and collections processes, improving cash flow, reducing delinquent accounts, ensuring compliance with financial controls, and developing a high-performing Accounts Receivable team.
RESPONSIBILITIES
Lead, coach, mentor, and develop the Accounts Receivable team.
Manage hiring, training, performance evaluations, and employee development.
Oversee the end-to-end order-to-cash process.
Develop and enforce Accounts Receivable policies and procedures.
Optimize billing, invoicing, and collections processes.
Improve cash flow through effective receivables management.
Reduce delinquent accounts and minimize bad debt.
Monitor and continuously improve order-to-cash workflows.
Implement quality assurance methodologies within billing operations.
Develop process improvement initiatives to increase collection effectiveness.
Partner with cross-functional teams to improve operational efficiency and customer satisfaction.
Collaborate with customers to resolve billing issues and implement corrective actions.
Provide financial guidance to EPC and contract teams regarding project billing.
Complete monthly Accounts Receivable subledger reconciliations and resolve discrepancies.
Evaluate customer creditworthiness and review credit terms and limits.
Develop and maintain formal credit policies, approval thresholds, and escalation procedures.
Provide weekly credit hold reporting to the Sales team.
Ensure month-end cash application and Accounts Receivable reporting deadlines are achieved.
Analyze departmental workflows to identify productivity improvements.
Ensure accurate recording, application, and reconciliation of customer payments.
Monitor aging reports and support collection activities.
Lead collection efforts for delinquent and escalated accounts.
Negotiate payment arrangements and resolve customer disputes, short payments, and deductions.
Assist with monthly and quarterly financial reporting.
Manage bad debt reserves and account write-offs in accordance with company policy.
Coordinate legal collection matters, bankruptcies, judgments, and third-party collection agencies.
Collaborate with Sales & Use Tax to ensure accurate invoicing.
Develop and report Accounts Receivable KPIs including DSO, collection effectiveness, past-due percentages, and cash forecasts.
Support internal and external audits by preparing schedules, reconciliations, and supporting documentation.
Perform additional duties as assigned.
QUALIFICATIONS
Associate degree in Accounting, Finance, Business Administration, or a related field required.
Minimum of seven years of progressive Accounts Receivable and Collections experience required.
Minimum of three years of supervisory experience required.
Strong understanding of Accounts Receivable, billing, collections, credit management, and financial controls.
Working knowledge of legal and regulatory requirements related to collections.
Experience developing and implementing process improvements.
Strong leadership and team development skills.
Excellent analytical, organizational, and problem-solving abilities.
Strong negotiation and conflict resolution skills.
Excellent verbal, written, and presentation communication skills.
Advanced Microsoft Excel and Microsoft Office proficiency.
Ability to manage multiple priorities while maintaining exceptional attention to detail.
PREFERRED QUALIFICATIONS
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Experience with credit reporting and third-party collection agencies.
Experience supporting internal and external audits.
Experience working within a multi-entity, manufacturing, or industrial environment.
Experience with ERP and Accounts Receivable platforms including NetSuite, SL8, Billtrust, BlackLine, or similar systems.
KNOWLEDGE
Knowledge of ERP systems supporting Accounts Receivable processes.
Experience assisting with ERP implementations.
Understanding of credit and collections best practices.
Knowledge of bad debt reserve methodology and write-off approval processes.
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