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SUMMARY: A local Houston Managed Service Provider serving small to mid-size organizations providing systems and network support is seeking an experienced Systems Engineer with experience working as a Managed Service Provider. In this role you will provide on-site support to Houston and surrounding area clients as well as work from home 20%-30% after 6 months. RESPONSIBILITIES:
In this role, you will
Provide end-to-end client support from a broad-based IT background, with technical understanding of networks, protocols, security configurations, and identity and access management
Travel to 1-2 clients daily to resolve system and application performance issues
Communicate and solve problems with teammates, clients, vendors, and other stakeholders
Work in cloud-based technologies, including Microsoft Azure, Office 365 and private cloud offerings
Utilize security best practices to deploy on-premises and cloud-based technology solutions
Configure and deploy multi-factor authentication systems, like Microsoft MFA and Cisco Duo
Provide hands-on experience with virtualization platforms, such as Microsoft Hyper-V or VMware vSphere
Install, configure, maintain, and monitor client server environments with an emphasis on Windows Server 2012, 2016, and 2019
Create and maintain internal and client facing documentation; work within a ticketing system
Be exposed to networking; troubleshoot common networking issues
Design, configure, maintain, and monitor WAN and VPN connections to remote divisions
Implement and support backup and disaster recovery solutions using Veeam Backup and Replication
Analyze company and user needs; recommend appropriate solutions
REQUIREMENTS: You have
Minimum five, ideally ten, years experience in a systems focused engineer role
2+ years experience with exposure to network environments, both cloud and on-premise
Extensive experience with Microsoft Active Directory, Group Policy, DHCP, DNS, IIS, and Remote Desktop as well as Microsoft Exchange, both on-premises and Microsoft 365.
Strong verbal and written communication skills
Team player, enthusiastic, achievement driven attitude
Motivated to improve technical skills in and out of the workplace
Passion for delivering remarkable customer experience
Track record of integrity and excellence
Microsoft 365 Certified, Modern Desktop Administrator Associate or Microsoft Azure Certification preferred
Willingness to earn technical certifications (e.g., Microsoft, Fortinet, etc.)
Bachelor's degree from a four-year college/university in Information Systems or Engineering preferred, but not necessary
Cisco Certified Network Administrator or Professional (CCNA or CCNP) is a plus
MS-100 or MD-100 certified is a plus
ConnectWise Manage ticketing experience is a plus
Additional preferred qualifications
VMWare (vCenter and multi host experience a plus)
Hardware including server configurations, storage methodologies, network routing and switching
Microsoft Windows Server 2012/2016/2019, Microsoft Exchange Server 2013/2016/2019
Microsoft Active Directory; Group Policy administration
Microsoft Azure and related cloud-based technologies
Microsoft Remote Desktop
Cisco Duo identity and access management technologies
Security awareness technologies such as KnowBe4
Backup Solutions including Veeam Products, Datto, and Syncrify
SQL Server Maintenance and Administration 2012, 2014, 2016 and 2019
Firewalls/switches (Cisco, Fortinet, HP, and Meraki experience preferred)
Windows 7 and greater
MS Office 2013/2016/2019 and O365/M365
Security and antivirus products (TrendMicro, ESET and Symantec experience preferred)
Spam filtering technologies (Barracuda and O365 experience preferred)
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