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Senior Systems Engineer

Houston, TX

Employment Type: Direct Category: Network/Cloud Job Number: 17968 Work Model: Hybrid Internal Reference: #LI-SM1

Job Description



SUMMARY: A local Houston Managed Service Provider serving small to mid-size organizations providing systems and network support is seeking an experienced Systems Engineer with experience working as a Managed Service Provider. In this role you will provide on-site support to Houston and surrounding area clients as well as work from home 20%-30% after 6 months.
RESPONSIBILITIES:
  • In this role, you will
  • Provide end-to-end client support from a broad-based IT background, with technical understanding of networks, protocols, security configurations, and identity and access management
  • Travel to 1-2 clients daily to resolve system and application performance issues
  • Communicate and solve problems with teammates, clients, vendors, and other stakeholders
  • Work in cloud-based technologies, including Microsoft Azure, Office 365 and private cloud offerings
  • Utilize security best practices to deploy on-premises and cloud-based technology solutions
  • Configure and deploy multi-factor authentication systems, like Microsoft MFA and Cisco Duo
  • Provide hands-on experience with virtualization platforms, such as Microsoft Hyper-V or VMware vSphere
  • Install, configure, maintain, and monitor client server environments with an emphasis on Windows Server 2012, 2016, and 2019
  • Create and maintain internal and client facing documentation; work within a ticketing system
  • Be exposed to networking; troubleshoot common networking issues
  • Design, configure, maintain, and monitor WAN and VPN connections to remote divisions
  • Implement and support backup and disaster recovery solutions using Veeam Backup and Replication
  • Analyze company and user needs; recommend appropriate solutions 
 REQUIREMENTS:
You have
  • Minimum five, ideally ten, years experience in a systems focused engineer role
  • 2+ years experience with exposure to network environments, both cloud and on-premise
  • Extensive experience with Microsoft Active Directory, Group Policy, DHCP, DNS, IIS, and Remote Desktop as well as Microsoft Exchange, both on-premises and Microsoft 365.
  • Strong verbal and written communication skills
  • Team player, enthusiastic, achievement driven attitude
  • Motivated to improve technical skills in and out of the workplace
  • Passion for delivering remarkable customer experience
  • Track record of integrity and excellence
  • Microsoft 365 Certified, Modern Desktop Administrator Associate or Microsoft Azure Certification preferred
  • Willingness to earn technical certifications (e.g., Microsoft, Fortinet, etc.)
  • Bachelor's degree from a four-year college/university in Information Systems or Engineering preferred, but not necessary
  • Cisco Certified Network Administrator or Professional (CCNA or CCNP) is a plus
  • MS-100 or MD-100 certified is a plus
  • ConnectWise Manage ticketing experience is a plus
Additional preferred qualifications
  • VMWare (vCenter and multi host experience a plus)
  • Hardware including server configurations, storage methodologies, network routing and switching
  • Microsoft Windows Server 2012/2016/2019, Microsoft Exchange Server 2013/2016/2019
  • Microsoft Active Directory; Group Policy administration
  • Microsoft Azure and related cloud-based technologies
  • Microsoft Remote Desktop
  • Cisco Duo identity and access management technologies
  • Security awareness technologies such as KnowBe4
  • Backup Solutions including Veeam Products, Datto, and Syncrify
  • SQL Server Maintenance and Administration 2012, 2014, 2016 and 2019
  • Firewalls/switches (Cisco, Fortinet, HP, and Meraki experience preferred)
  • Windows 7 and greater
  • MS Office 2013/2016/2019 and O365/M365
  • Security and antivirus products (TrendMicro, ESET and Symantec experience preferred)
  • Spam filtering technologies (Barracuda and O365 experience preferred)
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About Houston, TX

Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!