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ABOUT OUR CLIENT
Our Client is a Houston-based electricity provider with a mission to make people’s lives easier through reliable service and strong relationships. They take pride in treating both customers and partners with care and integrity, fostering a workplace culture built on collaboration and trust.
ABOUT THE ROLE
Our Client is seeking a detail-oriented Collections Analyst to join their team in Houston, TX. This role is key to ensuring accurate and timely collections, managing refunds, and maintaining clean account records. The ideal candidate will bring strong analytical skills, a keen eye for detail, and a customer-first mindset while working cross-functionally across departments.
RESPONSIBILITIES
Respond to collection-related requests and resolve outstanding issues professionally
Collaborate with internal teams to resolve collection cases accurately and efficiently
Serve as the primary point of contact for external collection agencies, including record management, dispute resolution, and reporting on direct customer payments
Process refunds, review balances, and handle payment transfers with accuracy and efficiency
Identify and correct account inconsistencies to ensure reliable customer records
Conduct fraud reviews, including enrollment verification, suspicious activity investigation, and fraud prevention calls
QUALIFICATIONS
Minimum 1 year of experience in collections or a related role (retail electricity industry experience is a plus)
Experience with external collection agencies, including case management, disputes, and reporting preferred
Proficiency with Microsoft Excel and related data tools
Strong communication skills with a customer-first mindset; bilingual in Spanish and English preferred
High attention to detail, problem-solving ability, and effective time management across multiple priorities
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